The La Ross Patient representative board

The role of the Patient Representative is to work with the clinic team to represent the patient voice. The Patient Representative will participate in meetings and reviews with a particular emphasis on ensuring that any decisions or proposals have appropriate patient user involvement and that concerns raised are acknowledged.

Key aims:

To contribute to the commitment to ensure that clear decision making processes and governance arrangements are adhered

To put forward views and comments, based on knowledge of the patient experience with aims to ensure that Improvements to services are made that:

Responsibilities:

Attendance at ad-hoc meetings/ availability for virtual decisions, i.e. by email related to any changes suggested to the business

Key Competencies / skills:

Commitment to confidentiality

Strong communication skills
Interest in the responsibilities of the service
Strong links into the community
Ability to understand the relevant service, and able to contribute to the programme of change and represent the wider patient voice
Confidence to challenge

Charlotte

Hi, I’m Charlotte and a member of the La Ross Patient Board. I currently work as an Account Manager for a recruitment job board and I also own my small business- Style Your Space Uk.

When I saw the opportunity to join the La Ross family I jumped at the opportunity! I have been a patient with La Ross for a couple of years now. They have my utmost trust and faith to carry out procedures that will never jeopardise my look or health. I would love to be part of this board to give fellow patients a voice and be able to air feedback on services/ treatments to ultimately better (if that’s at all possible) the care and service we receive at La Ross! Having had a multitude of treatments at La Ross, I think I’d be able to relate to many other patients as well as guide them with support in their next chapter!

Jag

Hey ..I am jag ..I have lived in Medway for over 12 years relocating from Bedfordshire

I have worked for the NHS for over 20 years as a podiatrist. More recently a private practitioner.

I would describe myself as a patient focused individual who will endeavour to provide the care within my professional capacity as a podiatrist. Outside of work I enjoy night outs, theatre trips and time with friends and family.

I enjoy volunteering on occasion at a local hospice and a children’s charity. Giving back to the community is a very fulfilling aspect of my life and makes me appreciate life generally.

I am very excited to bring my skills to this role and provide a voice for the patients of la ross aesthetics.