Complaints procedure

Should you wish to make a complaint we would like to make this process easier for you.

​

Please ask a member of our team to show you our complaints policy in the clinic. If you are unhappy about any treatment you have received or any other service please speak to any of our team.

 

If they cannot resolve your issue, please ask to speak to the clinic manager Samantha and she will try to rectify the problem and offer you further advice on our complaint procedure. You can also call Samantha on 01634 710 146.

​

You can email our director: kate@larossaesthetics.com

​

If your complaint cannot be resolved and you wish to make a formal complaint please put this in writing so that we can review the complaint and investigate it in line with our policy. Our e-mail address is info@larossaesthetics.com.

​

We promise to respond within 48 hours and try to resolve the issue.